About ClearConnect Solutions Ltd
A UK customer contact and communication support company focused on professional call handling, customer service support, and business communication workflows.
Customer contact support built around your business
ClearConnect Solutions Ltd is a UK customer contact and communication support company focused on helping businesses manage inbound calls, customer enquiries, appointment coordination, lead response, outbound follow-up, call overflow, and communication workflows.
The company's approach is built around understanding business type, customer journey, expected call volume, required operating hours, call scripts, response rules, escalation routes, data handling requirements, third-party systems, and agreed service scope before confirming support arrangements.
ClearConnect Solutions Ltd is registered in England and Wales under company number 17290595. The company operates within the SIC classification 82200 — Activities of call centres — and provides customer contact and call handling support to businesses across the United Kingdom.
- Company Name
- ClearConnect Solutions Ltd
- Company Number
- 17290595
- Director
- Declan Thomas Moreno-Russell
- Nature of Business
- SIC 82200 — Activities of call centres
- Registered Office
- 12, Haselbury Corner, Nuneaton, CV10 7GE, United Kingdom
- [email protected]
Understanding your requirements before we begin
Every support arrangement begins with a clear understanding of what your business needs. ClearConnect reviews your business type, customer journey, call types, expected volume, operating hours, scripts, routing rules, escalation requirements, data handling terms, and any third-party systems involved before confirming service scope.
Business Type & Customer Journey
Understanding your sector, customer type, enquiry nature, and how customer contact currently works within your business.
Call Volume & Operating Hours
Reviewing expected call volumes, required coverage hours, peak periods, and any seasonal or campaign-driven variation.
Scripts & Response Rules
Building or reviewing call scripts, greeting formats, FAQ handling, information boundaries, and approved response structures.
Routing Rules & Escalation
Defining exactly where each call type goes — information, message, callback, or direct escalation to your team.
Data Handling Requirements
Confirming how customer data, call notes, recordings where applicable, and CRM entries should be handled and stored.
Third-Party Systems
Reviewing any phone systems, CRM platforms, booking tools, or communication providers involved in your support workflow.
How ClearConnect supports businesses
ClearConnect supports businesses across a range of customer contact and communication disciplines:
- Inbound call handling and first-response support
- Customer service support and routine enquiry handling
- Appointment booking and diary coordination support
- Lead response and new enquiry handling
- Outbound calling support — follow-ups, confirmations, check-ins
- Call overflow and business continuity cover
- Communication workflow support — scripts, routing rules, escalation paths
Tell us how your customer contact should be handled.
Submit a communication enquiry and we will review your call handling requirements, customer journey, scripts, response rules, escalation needs, and agreed service scope.