Privacy Policy

Last updated: 15 July 2026  ·  ClearConnect Solutions Ltd  ·  Company No. 17290595

1. Who We Are

ClearConnect Solutions Ltd is a company registered in England and Wales under company number 17290595. Our registered office is at 12, Haselbury Corner, Nuneaton, CV10 7GE, United Kingdom.

We are the data controller for personal information collected through this website and through our communication enquiry and contact forms. If you have any questions about how we handle your data, please contact us at: [email protected]

2. What Information We Collect

Information you provide directly

When you use the communication enquiry form or contact form on this website, you may provide the following information:

  • Your name and company name
  • Your email address
  • Your telephone number (where provided voluntarily)
  • Your business sector
  • The type of communication support you require
  • Expected call volume and required operating hours
  • Details of your current phone system or CRM (where provided)
  • Information about your call scripts and escalation requirements
  • Customer data handling notes and requirements
  • A preferred start date and any additional notes you choose to include

All information you provide through our forms is submitted voluntarily by you.

Information collected automatically

When you visit this website, our server or analytics tools may automatically collect certain technical information, including:

  • Your IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring URL
  • Date and time of your visit

This information is used to understand how visitors use our website and to improve our site. We only collect analytics information where you have consented to analytics cookies through our cookie banner.

3. How We Use Your Information

We use the information you provide through our website forms to:

  • Review and respond to your communication support enquiry
  • Contact you by email or telephone (where provided) to discuss your requirements
  • Understand your business type, customer journey, and support requirements
  • Prepare a support arrangement discussion appropriate to your enquiry
  • Maintain a record of our correspondence and enquiry discussions

We do not use your information for unsolicited marketing without your agreement. We do not sell your information to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent — where you have ticked the consent checkbox on our enquiry or contact forms
  • Legitimate interests — to respond to business enquiries received through our website forms
  • Contract — where we are discussing or providing a service arrangement with you

5. Data Retention

We retain enquiry and contact information for as long as is necessary to respond to your enquiry and manage any resulting service arrangement. Where no service arrangement follows an initial enquiry, we typically retain enquiry records for up to 12 months unless you ask us to delete them sooner.

Where a service arrangement is agreed, we retain relevant records in line with applicable legal and business requirements.

6. Customer Data in Service Arrangements

Where ClearConnect Solutions Ltd provides call handling, customer contact, or communication support services, we may process personal data belonging to your customers as part of that service. In such cases:

  • The nature of data processing will be confirmed as part of the service arrangement
  • Call notes, customer details, recordings where applicable, and CRM entries will be handled according to agreed data processing terms
  • We act as a data processor in relation to your customers' data, and you act as the data controller
  • Specific data processing arrangements, retention periods, and security requirements are confirmed per service arrangement

7. Cookies & Analytics

This website uses essential cookies required for the site to function correctly. We may also use analytics cookies to understand how visitors use our site, but only where you have consented through our cookie banner.

For full information about the cookies we use, please see our Cookie Policy.

8. Third-Party Services

This website may use third-party services for analytics, fonts, or form handling. These services may process technical data about your visit in accordance with their own privacy policies. We aim to minimise third-party data sharing and do not share your personally identifiable enquiry information with third parties without your knowledge, except where required by law.

9. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate information
  • Right to erasure — you can ask us to delete your personal data in certain circumstances
  • Right to restriction — you can ask us to restrict how we use your data
  • Right to object — you can object to certain types of processing
  • Right to data portability — you can ask for your data in a portable format
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at: [email protected]

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where we make significant changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any questions about this Privacy Policy or about how we handle your personal data, please contact:

ClearConnect Solutions Ltd
12, Haselbury Corner
Nuneaton, CV10 7GE
United Kingdom
[email protected]