Terms & Conditions

Last updated: 15 July 2026  ·  ClearConnect Solutions Ltd  ·  Company No. 17290595

1. Introduction

These Terms and Conditions govern your use of the ClearConnect Solutions Ltd website at clearconnect-solutions.co.uk and apply to any enquiries, discussions, or service arrangements with ClearConnect Solutions Ltd.

ClearConnect Solutions Ltd is a company registered in England and Wales under company number 17290595, with a registered office at 12, Haselbury Corner, Nuneaton, CV10 7GE, United Kingdom.

By using this website or submitting an enquiry, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

2. Website Information

The information provided on this website is for general informational purposes only. It does not constitute a binding offer or guarantee of services. All information is subject to change without notice.

ClearConnect Solutions Ltd makes reasonable efforts to ensure the accuracy of information on this website but does not warrant that all information is current, complete, or error-free.

3. Service Availability

The availability of call handling, customer contact, appointment booking, lead response, outbound calling, call overflow, or communication workflow support services is not guaranteed by this website or by any general marketing materials.

Service availability depends on the nature of the support required, the enquiry scope, and whether a service arrangement is agreed and confirmed between the parties.

4. Quotes and Service Scope

Any quotes, pricing, or service scope discussions are confirmed separately before any work begins. Nothing on this website constitutes a quote or binding service agreement.

Call handling requirements, scripts, response rules, escalation routes, data handling, operating hours, third-party systems, reporting expectations, and final service scope are all confirmed individually per arrangement before support commences.

5. No Guaranteed Commercial Outcomes

Lead response services, outbound calling support, appointment booking support, and customer service support do not guarantee any of the following:

  • Sales or revenue outcomes
  • Appointments booked or attended
  • Lead conversions
  • Customer satisfaction levels
  • Response times
  • Call handling volumes
  • Business growth or revenue increases
  • Reduction in missed calls or enquiries

All service outcomes are dependent on the agreed service scope, call volumes, scripts, routing rules, and operational parameters confirmed per arrangement.

6. Outbound Calling Compliance

Any outbound calling activity carried out as part of a service arrangement must comply with all applicable marketing, privacy, consent, and communication requirements, including but not limited to PECR (Privacy and Electronic Communications Regulations), UK GDPR, and applicable ICO guidance.

The client is responsible for confirming the consent basis for any call list provided. Opt-out and do-not-call requirements must be respected. ClearConnect Solutions Ltd will not carry out outbound calling activity where the compliance basis is unclear or not confirmed.

7. Third-Party Systems

Third-party phone systems, CRM platforms, booking tools, analytics services, and communication providers used in connection with a service arrangement may have their own terms of service, costs, limitations, and availability. ClearConnect Solutions Ltd is not responsible for third-party system terms, pricing, availability, or data handling.

The use of any third-party system as part of a service arrangement is reviewed and agreed as part of the service scope confirmation process.

8. Client Responsibilities

Clients seeking or receiving support from ClearConnect Solutions Ltd are responsible for:

  • Providing accurate and up-to-date business information
  • Supplying approved call scripts, FAQ information, and response guidelines
  • Confirming the consent basis for any outbound calling lists
  • Providing accurate customer information and eligibility criteria where relevant
  • Confirming data handling requirements and processing terms
  • Providing escalation contacts and procedures
  • Notifying ClearConnect Solutions Ltd of any material changes to their business, customer types, or service requirements in a timely manner

9. No Implied Status or Certification

Nothing on this website implies or claims:

  • ISO certification or accreditation of any kind
  • GDPR certification or similar regulatory certification
  • Security standard compliance beyond what is specifically confirmed per arrangement
  • Partnership status with any CRM, telephony, or technology provider
  • Major client relationships unless specifically stated with full agreement
  • Guaranteed call handling volumes or response times
  • 24/7 availability unless specifically confirmed per arrangement

10. Intellectual Property

All content on this website including text, design elements, and branding is owned by or licensed to ClearConnect Solutions Ltd. You may not reproduce, copy, or use any part of this website for commercial purposes without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, ClearConnect Solutions Ltd shall not be liable for any indirect, consequential, or incidental losses arising from the use of this website or from any service arrangement, including but not limited to loss of revenue, loss of profits, or loss of business opportunity.

Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Privacy

Your use of this website and any personal data you submit is subject to our Privacy Policy, which forms part of these Terms and Conditions.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Where we make material changes, we will update the date at the top of this page. Continued use of this website following any changes constitutes acceptance of the updated terms.

14. Contact

For any questions about these Terms and Conditions, please contact:

ClearConnect Solutions Ltd
12, Haselbury Corner
Nuneaton, CV10 7GE
United Kingdom
[email protected]